Terms and Conditions of Service

Service Agreement Terms

Learn more about the terms governing our professional relationship and the financial planning services we provide.

By using our services, you agree to be bound by these terms and conditions.

Important Definitions

These definitions help clarify key terms used throughout our service agreement.

• • "Service" refers to our financial planning consultation subscription and related support
• • "User" or "Client" means any individual who subscribes to our services
• • "Content" includes all information, materials, and advice provided through our service
• • "Account" refers to your subscription and associated client relationship with us

Acceptable Use of Our Service

These guidelines ensure our service benefits all clients while maintaining professional standards.

• • Use services only for legitimate financial planning purposes
• • Provide accurate information during consultations and communications
• • Respect scheduled appointment times and cancellation policies
• • Maintain confidentiality of sensitive financial information shared by others
• • Comply with all applicable laws and regulations in your jurisdiction

Your Responsibilities as a Client

Successful financial planning requires active participation and honest communication from both parties.

• • Provide complete and accurate financial information during consultations
• • Implement recommendations at your own discretion and risk assessment
• • Notify us promptly of significant changes in your financial situation
• • Maintain the confidentiality of proprietary planning methods and materials

Prohibited Uses of Our Service

These restrictions protect all clients and maintain the integrity of our professional service.

• • Sharing account access or consultation materials with unauthorized parties
• • Using our service for illegal activities or money laundering
• • Providing false or misleading information about your financial situation
• • Attempting to reverse-engineer or copy our proprietary planning methods
• • Harassing or inappropriate behavior toward our staff or other clients

Intellectual Property Rights

All planning methodologies, analytical frameworks, and proprietary content remain the intellectual property of bastionarelo Financial Planning.

Client materials and personalized advice are provided for your individual use only and may not be redistributed.

Privacy and Data Protection

Our handling of your personal and financial information is governed by our Privacy Policy, which forms part of this agreement.

Please review our Privacy Policy for complete details on data collection, use, and protection practices. Privacy Policy

Subscription and Payment Terms

Understanding our billing practices helps ensure uninterrupted service delivery.

• • Monthly subscription fees are charged in advance on your billing date
• • All fees include GST and are quoted in Australian Dollars
• • Failed payments may result in service suspension after 7 days notice
• • We accept major credit cards and direct debit payment methods

Cancellation and Refund Policy

You may cancel your subscription at any time with 30 days written notice. Service continues until the end of your current billing period.

Refunds are not provided for unused portions of subscription periods, but no additional charges apply after cancellation.

Limitation of Liability

Our liability is limited to the subscription fees paid in the 12 months preceding any claim. We are not liable for indirect, consequential, or punitive damages.

Services are provided "as is" without warranties regarding specific outcomes or financial results.

Client Indemnification

Clients agree to indemnify bastionarelo against claims arising from misuse of services, provision of false information, or failure to comply with applicable laws.

Dispute Resolution Process

We are committed to resolving client concerns through fair and transparent processes.

Governing Law and Jurisdiction

These terms are governed by Australian law and subject to the jurisdiction of Australian courts.

Severability of Terms

If any provision is deemed invalid, the remaining terms continue in full force and effect.

Complete Agreement

These terms, together with our Privacy Policy and any additional service agreements, constitute the complete agreement between parties.

Modifications to Terms

We may update these terms periodically. Material changes will be communicated 30 days before taking effect.

Continued use of our services after changes indicates acceptance of updated terms.

Questions About These Terms

For questions about these terms or our service policies, please contact us using the information provided elsewhere on our website.